Return and Refund Policy

At Jasper Lens, we strive to provide high-quality photography equipment and ensure our customers are satisfied with their purchases. This Return and Refund Policy outlines the terms under which returns and refunds are accepted.

1. Returns Policy

• Eligibility for Returns: We accept returns only if the product is defective or damaged upon receipt. If you receive a defective or damaged item, you must notify us within 48 hours of delivery to initiate a return.
• Return Process: To return a defective or damaged item, please contact our customer service team to request a return authorization. Please provide your order number, a description of the issue, and any relevant photos of the damage.

2. Refund Policy

• Refund Process: Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and you will receive a notification confirming the details.
• Refund Timing: Refunds will be issued in cash to be collected at the time of your next order or via the delivery personnel if you do not have another order pending. The processing time may vary, but you can expect to receive your refund within 5 to 7 business days after approval.

3. Non-Returnable Items

Certain items cannot be returned unless they are defective or damaged. These include:

• Items that have been used or show signs of wear.
• Items purchased during promotional sales or clearance events.

4. Customer Responsibility

• Customers are responsible for providing accurate delivery information. If an item is returned due to incorrect information provided at the time of order, a refund may not be issued.

5. Changes to This Policy

We reserve the right to modify this Return and Refund Policy at any time. Changes will be effective immediately upon posting on our website. Your continued use of our services following any changes signifies your acceptance of the new policy.

6. Contact Us

If you have any questions or concerns regarding our Return and Refund Policy, please contact us: [email protected]